FAQs

themed image
 
   

 

"Here is a pretty
informative FAQ from
 the company we used."

as posted on
J. Michaelson's blog
6/30/06

 

 

Dumpster Quick Tips:

All of our containers come
with doors that open on
the rear of the can. Make
sure you have enough
room for placement
especially on the 18yd
& 30yd cans with the
high side walls, so you
can open the door and
walk the items in!

 

 

Concrete is the best
surface for us to place
our containers. Please
keep in mind that your
car wheels have rubber
on them, our cans do
not. They can cause
divots, scratches and
or gauges to driveways!


 

Frequently Asked Questions?

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The Benjer of Baltimore Dumpster Service Guide!
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Table of Contents

  1. How much room do I need to have a dumpster placed?
  2. How big are your dumpsters?
  3. What is C&D?
  4. What is MSW?
  5. How do I pay, and do I have to be on location for delivery?
  6. What am I allowed to put in the dumpster?
  7. Do I need to call the office for the dumpster to be picked up?
  8. Can I keep the dumpster longer?
  9. What do I pay if my dumpster exceeds the weight limit?
  10. How much material can I put in the dumpster?
  11. What if I need another dumpster?
  12. Can the dumpster damage my property?
  13. I would like my dumpster here, why won't you put it there?
  14. What safety concerns might I need to know?
  15. Do I need a permit?
  16. What areas do you service?

1). How much room do I need to have a dumpster placed?

 

Our "baby benjer's" or mini containers are more box like than other company's. They are shorter
and higher than the industry standard.  This gives us the advantage to put them in tighter spots than most.
Great for short driveways, on the street, or where space is a premium. We also recommend packing the dumpster
like a moving van, you get more out of it. Throwing items in randomly creates air pockets, and wastes space and your value.

 

Our traditional "commercial" size dumpsters or "BIGGY BENJER'S" are up to 22' long, and take up much of a standard size driveway.  They require much more room to place, and our Class B Drivers are given much more leeway in determining placing requirements.

 

*Please Note - Although the dumpster lengths are given, it takes a bit more length to actually place the container.  The cans "roll off" the rear of the truck or have a hook extended to place the container. This will require an additional 30' to 50' to place. On streets this will be approximately 4 car lengths.

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2). How BIG are your dumpsters?

 

10,12,14,16,18 yard cans / We call them "baby benjers".

Great for small cleanups around the house, or for small roof tearoffs! Please do not put any dirt/concrete
in these containers, our light duty trucks will not lift them off the ground. Ask us about our other cans for
disposal of heavier items like dirt, concrete, slate, or "large" amounts of drywall/roofing. Tell us what you
will be putting in our containers and we will be professional enough to offer you the best can & price!

10yd Container - (10' long x 8' wide x 4' high)
Capacity - 10 cubic yards (approximately 3 full size pickup truck loads)
Tonnage Limit - 2 Tons * extra fees apply when exceeding tonnage limits.

12yd Container - (12' long x 8' wide x 4' high)
Capacity - 12 cubic yards (approximately 3 1/2 full size pickup truck loads)
Tonnage Limit - 2 Tons * extra fees apply when exceeding tonnage limits.

14yd Container - (12' long x 8' wide x 5' high)

A baby benjer 18 yard dumpster

Capacity - 14 cubic yards (approximately 4 full size pickup truck loads)
Tonnage Limit - 2.5 Tons * extra fees apply when exceeding tonnage limits.

16yd Container - (12' long x 8' wide x 6' high)
Capacity - 16 cubic yards (approximately 4 1/2full size pickup truck loads)
Tonnage Limit - 2.5 Tons * extra fees apply when exceeding tonnage limits.

18yd Container - (12' long x 8' wide x 7' high)
Capacity - 18 cubic yards (approximately 5 full size pickup truck loads)
Tonnage Limit - 3 Tons * extra fees apply when exceeding tonnage limits.
 

 

20 & 30 yard cans / We call them "BIGGY BENJERS".

Our Large Container inventory services contractors as well as homeowners. These cans are great for those
large projects like entire house cleanouts, or major remodels. Our 30's work best for large brush removal
projects, and we will ONLY do dirt/concrete in our 20's or our special 10's! Tell us what you will be putting
in our containers and we will be professional enough to offer you the best can & price!
 

20yd Container - (22' long x 8' wide x 3.5' high)
Capacity - 20 cubic yards (approximately 6 full size pickup truck loads)
Tonnage Limit - 4 Tons * extra fees apply when exceeding tonnage limits.

30yd Container - (22' long x 8' wide x 6' high)
Capacity - 30 cubic yards (approximately 7 full size pickup truck loads)
Tonnage Limit - 5 Tons * extra fees apply when exceeding tonnage limits.
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3). What is C&D?

Construction debris is any material used in the construction or what is physically attached to the house.
That includes guttering, windows, cabinets, doors, sheet rock/plaster and even carpet.
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4). What is MSW?


MSW stands for Municipal Solid Waste. This is the trash you throw out everyday in your weekly trash pickup.
This also includes household furnishings except as noted in our special concerns!  We do not perform municipal
solid waste neighborhood collection. Please contact your respective County Municipality for questions or
concerns regarding weekly trash pickup!
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5). How do I pay, and do I have to be on location for delivery?


We accept C.O.D. cash and check at delivery. You must be on location to pay C.O.D., or if you have special
placement instructions. IF you pre-pay by Credit Card (Visa, MC, or Discover), you do not have to be on location.
 We require a credit card retainer on C.O.D. customers loading heavy or mixed materials (roofing shingles, dirt,
concrete etc.). We do require a signed service ticket when placing our containers, if you cannot be onsite to
sign our ticket, please have a fax number or email address available when ordering. If you will not be onsite, it is
best to place something like a cone, trashcan or small sign to help our drivers know exactly where you want the
container. Please when ordering, give us alternative options, sometimes we cannot place due to safety or damage
concerns, see the I want my container "here", why won't you put it there? explanation below.
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6). What am I allowed to put in the dumpster?


We should first mention what you CANNOT put in our dumpsters!

NO! - Tires, Car Batteries, Chemicals (lawn products, pesticides, etc.), haz-mats,
liquids (paints, paint thinners, etc.), Freon Devices
(Refridgerators, Freezers, & Air Conditioning Units), Gas or Propane tanks or bottles, or engine parts with oil or gas still in them. * Extra fees or rejection of the container load will apply if these items are found in the dumpster.

DO NOT place these items in our dumpster!


* Extra fees or rejection of the dumpster load will apply if these items are
found in the containers.


YES! - Construction Debris like wood (non treated lumber), drywall, carpet etc. House hold material including stoves, washers and dryers, glass, tile, T.V., computers, and furniture. Call us if you have a specific concern.

Special Concerns - Creosote Lumber, Pilings, Rail Road Ties, Asbestos, Roofing Shingles, Brick, Block, Slate, Concrete or Dirt. (We have special pricing for some of these types of materials. It may be more cost effective for you if you let us know upfront. Many of these materials can be recycled and we pass those savings onto you. Contact us for specific pricing.)
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7). Do I need to call the office for the dumpster to be picked up?
 

Yes, we prefer you call us for pickup. If you finish with the container earlier than expected,
give us a call to come and remove it.
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8). Can I keep the dumpster longer?

Call us if you want to keep the container any longer than the specified timeframe. If we can spare the container,
we will gladly allow a few extra days. We however cannot guaranty we will be able to allow any extra time. Normally
we charge an extra $5.00 per day or $25.00 a week to keep the container. Please make sure that your completely
finished when calling into our office to schedule pickup, and that the area is clear for us to access the container.
This is especially important when the container is placed on the street where residential parking occurs.
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9). What do I pay if my dumpster exceeds the weight limit?

 

Landfill prices are getting higher and higher! Our dumping fee is $55 per ton over the allotted tonnage. We will
 not burden you for .25 or less over tonnage. Please be advised, when you agree to accept our service, you agree
 to pay any over weights. The entire industry works from a tipping tonnage system. When the can removed from your
service address is taken to the landfill, it is weighed, and a dump ticket is given to the driver who performed the service.
Please following our loading procedures, citations/fines for overweight containers are the responsibility of the customer.
Please call us if you need to remove especially "heavy" materials: dirt, roofing, drywall, concrete, etc.

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10). How much material can I put in the dumpster?

 

All of our containers are marked clearly with a "level" fill line sticker. We have restrictions by the Department of
Transportation (D.O.T.) on what we can haul. Any items above the top of the container will be removed for
pickup, or you will be requested to off load material before we can safely haul the container.

 

Please Note:

We will not pickup a container in this condition!


The container is your responsibility while in your possession until the time we pick it up. Make your neighbors aware that it cost you money to rent it, and it is not a community cleanup event. A tarp often times help keep down the amount of people trying to help you load "your" container. Our containers are safety blue and match those tarps sold by Home Depot, it gives the illusion that the containers have a lid on them.

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11). What if I need another dumpster?

 

Call on us for a "switch out". We will bring an empty and remove the full container. You will have to pay the full price for the second container. Our business works on pricing
per container (no re-fills), and is based on delivery/pickup expenses, and the dumping fees we pay.

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12). Can the dumpster damage my property?

 

YES. Our containers have wheels on the rear that help them "roll-off" onto the ground. They weigh 3 tons,

As you can see, we like to stay on hard surfaces

and our trucks much more. We would prefer to place the containers on hard surfaces. Lawns may appear dry, but often with rain, the cans or our trucks can sink into the ground. Asphalt driveways under the hot summer sun, can have "divots" in them from the weight of the containers. Often putting a piece of plywood down for the container rails to sit on will cut down on damage to driveways, or ruts in dirt. WE ARE NOT RESPONSIBLE for damage done due to placement or pickup of our containers. We will not cross other neighbors property lines without a signed "property damage liability waiver form" from the property owner. Our Drivers have the right to deny placement in areas that they deem "unsafe". Call us if you have concerns on where to place your container.

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13). I would like my dumpster here, why won't you put it there?

 

Our drivers have over 60 years of combined service experience. We give them every latitude on placement of
containers. But sometimes with the turn radius of the truck, and the length of the needed area, we cannot
safely access certain areas. Also consider the "boom" on our trucks have to raise roughly 30 ft in the air to
off load our containers. Low hanging power lines, tree branches, car ports, or garages can impede this
happening. We do not like to have to tell you it "won't go there", but our drivers have the experience that
if they tell you it won't, then it isn't safe or practical to put it there. If you have problems with placement
concerns, please call the office for help or alternative placement.

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14). What safety concerns might I need to know?

 

First and foremost, is to remain away from the container while we service it.  Many times
helpful people will try and lend our drivers advice.  This is appreciated, but we prefer you

DO NOT Let children play "in" or "on" the cans!

maintain at least 30' distance from the vehicle and container at all times while servicing.  Dumpsters can easily "jump" the rails and come off the truck, and the drivers need to be able to "concentrate" on the service, not where pedestrians might be standing. 

Our doors on the rear of the dumpster, open up, and they are very heavy. Please be aware that with momentum, they are heavy enough to knock down a child or an elderly person. Also watch your extremities while opening the safety bar and chain! Please do not allow children to play in or on top of the dumpsters, 7 ft. is a terrible fall for a child.
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15). Do I need a permit?

 

You may be required to obtain a parking permit or license from your local municipality to put the container
 on the street. Please contact your local government to find out the details. Benjer Inc., assumes that you
have adhered to all local ordinances before we place the container. All citations due to non-compliance are
the responsibility of the customer. We may be notified by local municipalities that the container has to be
picked up, in that event, we will make every effort to contact you before we pickup the container.
We do not refund for non-compliance cans.

Baltimore City Residents are required to have a parking permit to place a container on public streets. As of
12/3/04 the price was $65.00 a week, and the container MUST be placed on or in front of the property that
the permit pertains to ONLY. You can get permits at 200 N. Holiday Street, Baltimore, MD., 21202
(across from City Hall) or call 410-396-4508 for more details.

Harford County Residents are not permitted to place containers on public streets.

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16). What area do you service?

 

We currently deliver to Baltimore City, and the following Maryland Counties - Baltimore, Harford,
Northern Anne Arundel (& Annapolis), Eastern Howard Counties (Columbia & Elkridge areas), and
certain parts of Cecil County.  Please call our customer care team, to find out about specific areas!

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Please call on us with any other questions we may have missed!